Google provide us two type of Dialogeflows Google Dialogeflow ES and Google Dialogeflow CX both solves different purpose. We should choose Dialogeflow very wisely as per our need.
Below are some key points to decide which one to use.
- Use Case and Focus:
- Dialogflow ES (Essentials): Designed for building chatbots and virtual agents that handle relatively simple and linear conversations. It’s suitable for small to medium-scale conversational applications.
- Dialogflow CX (Customer Experience): Geared towards complex, multi-turn conversations and is ideal for building large-scale, enterprise-grade conversational applications that involve intricate dialog flows and more advanced use cases.
- Conversation Flow:
- Dialogflow ES: Works well for single-turn or linear conversations where users provide input and receive responses without extensive context management.
- Dialogflow CX: Supports more sophisticated, multi-turn conversations that require managing context and routing users through various paths in a conversation.
- State Management:
- Dialogflow ES: Relies on contexts for maintaining conversation state, which can be challenging for complex dialog flows.
- Dialogflow CX: Offers a more intuitive and flexible state management system through Pages and Flows, making it easier to build and maintain complex conversation flows.
- User Interface Design:
- Dialogflow ES: Primarily used for text-based chatbot interfaces, although it can be integrated with other platforms.
- Dialogflow CX: Offers more flexibility in designing conversational interfaces, including voice interactions and rich multimedia elements.
- Scalability:
- Dialogflow ES: Suitable for smaller conversational projects or applications with straightforward requirements.
- Dialogflow CX: Designed for handling large-scale, enterprise-level conversational applications with advanced routing capabilities.
- Pricing:
- Dialogflow ES: Typically, it follows a pay-as-you-go pricing model based on the number of requests made to your agent.
- Dialogflow CX: Has a different pricing structure, based on the number of sessions and interactions, which may be more cost-effective for larger projects.
- Integration:
- Dialogflow ES: Can be integrated with various messaging platforms and has a broad range of integrations.
- Dialogflow CX: Offers more advanced integrations, particularly for voice and telephony-based interactions, which are vital for complex customer experience applications.